Silavann-john LIM (SNL.CF), trading as ROVENHALL ("we", "us"), is the data controller responsible for the personal data you provide when you use rovenhall.com. This Privacy Policy explains what we collect, why, how we use and protect it, and the rights you have. We comply with the UK GDPR, the EU GDPR and the California Consumer Privacy Act (CCPA).

What information we collect

• Identity and contact data: name, email address, telephone number, billing and delivery address.

• Order data: the products you buy, order value, and order history.

• Payment data: processed by our payment providers — we receive confirmation of payment but not your full card number.

• Technical data: IP address, device and browser type, and cookie identifiers.

• Usage data: how you browse and interact with the Site, including pages viewed and products clicked.

• Marketing data: your preferences for receiving marketing from us.

How we collect it

We collect this information when you create an account, place an order, contact us, subscribe to marketing, or browse the Site. Technical and usage data is collected automatically through cookies, pixels and similar technologies.

Why we collect it

• To process, fulfil and deliver your orders, and to provide customer service.

• To take payment and prevent fraud.

• To send order and delivery updates.

• To send marketing communications where you have agreed.

• To improve our Site, products and service.

• To meet our legal and accounting obligations.

Who we share it with

We share your data only as needed to run our business, with:

• Shopify, which hosts our online store and processes orders on our behalf.

• Payment providers (including Shopify Payments, PayPal, Klarna, Apple Pay and Shop Pay) to process your payment.

• Our carrier, UPS, to deliver your order.

• Analytics and advertising providers (such as Google and Meta) to understand Site use and deliver relevant advertising.

• Authorities or advisers where required by law.

We never sell your personal data.

How data is used for personalised advertising

With your consent, we and our advertising partners use cookies and similar technologies to show you personalised advertising, including on Google and social media platforms, and to measure how those adverts perform. You can withdraw consent at any time through our cookie settings, by using your browser or device controls, or by contacting us. This does not affect adverts that are not personalised.

How we keep it secure and for how long

We use appropriate technical and organisational measures, including encryption in transit, access controls and trusted processors, to protect your data. We keep personal data only as long as necessary for the purposes above and to meet legal, tax and accounting requirements (generally up to the period required by applicable law), after which it is securely deleted or anonymised.

Your rights

Depending on where you live, you have the right to access, correct, delete or port your data, to object to or restrict its processing, and to withdraw consent. Under the CCPA, California residents have the right to know what personal information we collect, to request its deletion, and to opt out of any "sale" of personal information — and we do not sell personal information. You will never be discriminated against for exercising your rights.

How to opt out or delete your data

To exercise any right, to opt out of marketing or personalised advertising, or to ask us to delete your data, email us at contact@rovenhall.com. We respond within the timeframes required by law. You can also unsubscribe from marketing emails at any time using the link in each email.

If you are in the UK or EU and believe we have not handled your data properly, you may complain to your local data protection authority. In the UK this is the Information Commissioner’s Office (ICO): https://ico.org.uk/.

Cookies

We use cookies that are strictly necessary for the Site to work, plus, with your consent, analytics and advertising cookies. You can manage your preferences through the cookie banner or your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version is always published on rovenhall.com with its "Last updated" date.

Contact us about your data

The person responsible for handling your personal data can be reached at: