These Terms of Service ("Terms") govern your access to and use of rovenhall.com (the "Site") and any purchase you make from ROVENHALL. By accessing, browsing or placing an order on the Site, you confirm that you accept these Terms and agree to be bound by them. If you do not agree, please do not use the Site.

Company and legal information

The Site is operated by:

Please note: our registered office address is an administrative address only. It is not a returns address. Returns must be sent to the operational returns address shown above, and only after a return has been authorised (see our Refund Policy).

Products and descriptions

ROVENHALL sells general clothing and apparel. We take care to describe and picture our products as accurately as possible, including materials, sizing and intended use. Product images are for illustration; colours may vary slightly depending on your screen. We do not make any health, performance or certification claims about our products.

Prices and availability

All prices are displayed in GBP (£) and are the prices payable at checkout. The price shown on the product page, in any advertisement and at checkout is identical. Prices and product availability may change at any time, but changes do not affect orders we have already confirmed. If a product is shown as out of stock, it cannot be ordered until restocked.

Orders and acceptance

When you place an order you make an offer to buy. Your order is accepted, and a contract is formed, only when we send you a dispatch confirmation email. If we cannot accept your order (for example, the item is unavailable or there is a pricing error), we will let you know and refund any amount already taken.

You may cancel an order that has not yet been dispatched by contacting us as soon as possible. Your statutory right to cancel after delivery is set out in our Refund Policy.

Your statutory rights

Nothing in these Terms affects your legal rights as a consumer. Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for purpose and as described. Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receipt. These rights are explained in full in our Refund Policy.

Commercial warranty: ROVENHALL does not offer a separate commercial (manufacturer's) warranty on its clothing products. This does not limit your statutory rights under the Consumer Rights Act 2015, which remain fully available to you.

Acceptable use and intellectual property

All content on the Site — including text, product descriptions, images, graphics, logos and the ROVENHALL name — is owned by or licensed to Silavann-john LIM (SNL.CF) and is protected by intellectual property law. You may not copy, reproduce, republish or exploit any part of the Site for commercial purposes without our written permission.

You agree not to use the Site for any unlawful or fraudulent purpose, not to interfere with its operation, and not to attempt to gain unauthorised access to it.

Limitation of liability

We provide the Site and our products with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses that were not foreseeable at the time the contract was formed. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law — including your statutory rights as a consumer.

Termination

We may suspend or end your access to the Site if you breach these Terms, attempt to use the Site fraudulently, or otherwise act in a way that harms ROVENHALL or other customers. Where a contract of sale has already been formed, termination of Site access does not remove your statutory rights in respect of products already purchased.

Changes to these Terms

We may update these Terms from time to time. The current version is always published on rovenhall.com with its "Last updated" date. Where changes are material, we will notify customers by email and/or by a notice on the Site before the changes take effect. The Terms that apply to your order are those in force when the order is placed.

Governing law and dispute resolution

These Terms and any dispute arising from them are governed by the laws applicable to consumer contracts in the United Kingdom, and you benefit from the mandatory consumer protections available to you.

If you have a complaint, please contact us first at contact@rovenhall.com so we can try to resolve it. For free, independent advice on your consumer rights, you can also contact Citizens Advice: https://www.citizensadvice.org.uk/.

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